Refund policy
Return & Refund Policy – Iberixe
At Iberixe, we are committed to providing a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, we offer a clear and customer-friendly return and refund process.
Returns Accepted Within 30 Days
We accept returns within 30 days from the date of delivery.
To be eligible, your return request must be submitted within this timeframe.
Return Conditions
Returned items must meet the following requirements:
- Must be unused, unworn, and in original condition
- Must include all original tags and packaging
- Must be accompanied by proof of purchase
Free Return Shipping
We provide free return shipping for all eligible returns.
Once your return request is approved, return instructions will be provided.
No Restocking Fees
We do not charge any restocking fees.
Customers will receive the full approved refund amount without deductions.
Refund Processing
After receiving and inspecting your returned item:
- You will be notified by email regarding approval status
- Approved refunds are issued to the original payment method
- Refunds are processed within 5–10 business days
Processing times may vary depending on your payment provider.
No Final Sale Items
At Iberixe, there are no final sale items.
All products are eligible for return when they meet the return requirements.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Include photos of the item and packaging
- We will provide a replacement or full refund at no additional cost
Exchanges
Exchanges are available only for:
- Damaged items
- Defective products
- Incorrect items received
For all other cases, customers may return the item and place a new order.
Contact Information
For return and refund inquiries, please contact us:
Website: https://iberixe.shop
Email: iberixeboutique@gmail.com
Phone: +1 812-553-3304
Address: 3520 Pebble Creek, Nacogdoches, TX 75965, United States